Refund policy

Last updated: 7 November 2026

30-day returns

We want you to love every Amilo piece. If something isn't right, you have 30 days from the day your order arrives to return or exchange it.

What we can accept

To be returned or exchanged, items must be:

  • Unworn (apart from trying on) and unwashed
  • Free from marks, stains, make-up, deodorant, fake tan, perfume or odours
  • Undamaged, with the original tags still attached
  • Sent back in the original packaging where possible

Please try activewear on over your own underwear.

Free size exchanges

Need a different size or colour of the same item? Exchanges are free for UK orders. Email us and we'll send you a prepaid returns label. As soon as your return reaches us, we'll send the replacement out. If the size or colour you want is out of stock, we'll refund you instead.

Refunds

Prefer your money back? Please send the item back at your own cost, unless it's faulty or we sent you the wrong item. We recommend a tracked service and keeping your proof of postage.

We'll refund you to your original payment method within 14 days of receiving your return, or of you showing us proof that you've sent it if that's sooner. If you return your whole order within 14 days of delivery, we'll also refund the standard delivery charge you paid.

How to start a return or exchange

  1. Email contact@amilo.co.uk with your order number, the item(s) you're sending back and whether you'd like an exchange or a refund.
  2. We'll reply with your returns instructions, plus a prepaid label if you're exchanging.
  3. Pack the items securely with your order number and send them to: Amilo Clothing, 20 Wenlock Road, London, N1 7GU.

Please get in touch before sending anything back so we can match your return to your order quickly.

When your return arrives

We check every return and will let you know as soon as your exchange or refund has been processed. If an item has been worn beyond trying on, washed, marked or damaged, we may reduce your refund to reflect the loss in value, or decline the return if it's outside your 14-day legal cancellation period. We'll always contact you before doing this.

Faulty or incorrect items

If your item is faulty, damaged when it arrives or not what you ordered, email us within 30 days of delivery with a photo. We'll cover the return postage and offer you a replacement or a full refund. This is in addition to your rights under the Consumer Rights Act 2015.

Orders outside the UK

The same 30-day policy applies. Return postage, and any customs charges on the return, are your responsibility unless the item is faulty or incorrect.

Your legal rights

This policy is in addition to your statutory rights. Under the Consumer Contracts Regulations 2013 you can cancel an online order for any reason within 14 days of receiving it, and you then have a further 14 days to send it back. Nothing in this policy affects your statutory rights.

Questions? Email contact@amilo.co.uk and we'll be happy to help.